Can I Send Text Messages From Zola Suite?
Zola Suite offers multiple ways to communicate with your clients and colleagues. In addition to our in-app email client, phone call notes, client portal, and email blasting, we also have the ability to send text messages directly from a Matter.
Client Texting provides firms with the ability to quickly connect with clients, leads and matter related contacts via in-app 2-way SMS messaging.
Before you can begin sending SMS messages from Zola Suite you will first need to enable Client Texting. An Admin must enable this feature via Firm Settings > Firm Options > Client Text
Text Messaging Tab / Dashboard won’t display if Texting is not Enabled
After enabling client texting on the firm level, you are now set to begin sending and receiving text messages. Conversations will begin in Zola and can be started within the Matter/Lead Dashboard
MMS (images, videos, emojis) will not be included on received messages.
New text messages sent to the firm phone number will not be received unless they are in response to an existing conversation.
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