Can one of my clients call the Zola Suite support team for help?

How Do I Assist My Client With Caseway Registration?

Due to the privileged and confidential nature of communications between client and counsel, please click here for list of trouble-shooting steps you can use should your client have any issues during the Caseway registration process.
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    • How Do I Resend the Caseway Invitation and Security Code to a Client?

      The first time you share a Document or Invoice with a client, they will be sent an invitation to register for zolacaseway.com, along with a security code via text message. Should the client not have the email or text message for any reason, you can ...
    • How Do My Clients Register Their Caseway Account?

      When you want to share invoices or documents with your clients, you can do so through our secure client portal, Caseway. Before they can log in, they will need to be invited by first sharing a Document or Invoice via Caseway Once they are invited ...
    • Is My Client Able to View Any of Their Matter Information?

      No, this information is intended for internal use only within Zola Suite. Should you give a client the option to sign up for Caseway, they will only be able to view Documents and Invoices that you have shared with them.
    • How do I invite someone to Caseway?

      The firm must share an invoice or share a document with the contact in order for a Caseway user registration invitation to be sent out.
    • Can I View The Email My Client Gets When I Share a Document With Them?

      If I upload a document and decide to share it with a client, I understand that Zola Suite will automatically send out an email. Will these notifications appear in my outbox? No, you will not see this message in your outbox. These messages are sent ...

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    Experiencing degraded performance in Zola Suite?