Why does my email account keep getting disconnected?
If you see a message that your email account was unauthenticated in Zola Suite, it means that your email provider has disconnected our access to your email account. This is usually caused by IMAP being disabled or your email account password being changed.
1. Check that IMAP is enabled with your email provider.
2. Check if your password was recently changed. Some providers, such as Office 365, have a setting that resets account passwords periodically. If you use Office 365 you can change this setting by following the steps in the article below.
How Do I Stop My Email From Syncing in Zola Suite?
Zola Suite is able to sync with your existing email provider. If you wish to stop the sync at any time, reach out to support so we can remove your account on our end. If you wish to stop sync so you can register a different email account, simply ...
How Do I Register My Email Account in Zola Suite?
If you are looking to sync your email account with Zola Suite, change the email account registered, or even restart the connection between your email account and Zola Suite you will need to Re-register. Go to "My Settings" Scroll down to Email Setup ...
How Can I Connect my Email using Modern Authentication?
If you use Modern Authentication for your Office365 account, the following steps will walk you through how to grant the Zola Suite Email Client permission to Authenticate. Doing so will allow you to keep your email sync intact even if you make ...
Email Setup Overview
When you log into Zola Suite, the first page you will see is the Dashboard. The left hand window will display a message to get started Select "Click here to get started" OR go to My Settings, scroll down to Email Setup, and Click Register. A new ...
What Types of Email Accounts Does Zola Suite Support?
Zola Suite's email client is designed to work best with G Suite accounts and Office 365 account through Microsoft. We are able to connect with other accounts via IMAP, but this is not recommended. Learn how to set up your email account in Zola Suite
Experiencing degraded performance in Zola Suite?