Why does my email account keep getting disconnected?
If you see a message that your email account was unauthenticated in Zola Suite, it means that your email provider has disconnected our access to your email account. This is usually caused by IMAP being disabled or your email account password being changed.
1. Check that IMAP is enabled with your email provider.
2. Check if your password was recently changed. Some providers, such as Office 365, have a setting that resets account passwords periodically. If you use Office 365 you can change this setting by following the steps in the article below.
How Do I Stop My Email From Syncing in Zola Suite?
Zola Suite is able to sync with your existing email provider. If you wish to stop the sync at any time, reach out to support so we can remove your account on our end. If you wish to stop sync so you can register a different email account, simply ...
How Do I Register My Email Account in Zola Suite?
If you are looking to sync your email account with Zola Suite, change the email account registered, or even restart the connection between your email account and Zola Suite you will need to Re-register. Go to "My Settings" Scroll down to Email Setup ...
Why Should I Add My Email Account to Zola Suite?
Email is an essential piece of Zola Suite, and the one time setup is quick and painless. With our native email client, you get all the features of a regular email client in addition to being able to: Assign multiple emails to a matter with a click of ...
How Can I Connect My Email Using Modern Authentication?
If you are using a Microsoft Exchange hosted email, but are not using Office365 as your Microsoft email provider, the following steps will walk you through how to grant the Zola Suite Email Client permission to Authenticate. Doing so will allow you ...
Email Setup Overview
Zola Suite's Email integration allows you to connect an existing email account to Zola Suite to help you manage your day-to-day tasks in one location. Follow the steps below to get started: When you log into Zola Suite, the first page you will see is ...
Experiencing degraded performance in Zola Suite?