FAQ : Onboarding and Data Migration
Frequently Asked Onboarding and Data Migration Questions
Where do I send questions about the onboarding and data migration
What is the onboarding process like?
Our onboarding process is designed to be as simple and efficient as possible.
After you sign up for CARET Legal, you will be assigned an Onboarding Project
Manager who will guide you through setting up your account, migrating your
data, and training your team.
How long does the onboarding process take?
The length of the onboarding process depends on the size and complexity of
your firm, your data, and the system(s) you are migrating. The process takes
between 6-10 weeks from start to finish.
What kind of support can I expect during the onboarding process?
During the onboarding process, you will have access to a dedicated
Onboarding Project Manager who will provide you with personalized support
What kind of training is available for my team?
We offer a variety of training options, including instructor-led training, self-
paced online courses, and live webinars. Your Onboarding Project Manager
can help you determine the best training options for your team.
What type of training is available for my Accounting Personnel?
We can train your billing and accounting personnel in using CARET Legal with
an overview session, with separate training on billing and accounting. Topics
include Billable activity (time/flat fees/expenses), Writing Checks, Invoices, and
Payments, Vendor Bills, Banks & Registers, and Accounting Reports.
Is role-based training offered?
We can provide role-based training with your training hours. Roles include
Paralegal/Staff, Attorney, and Billing/Accounting personnel.
When can I schedule training?
You can begin your learning journey as soon as your firm receives the
Welcome email. Your Onboarding Project Manager can work with you to define
a curriculum and assist in scheduling instructor led training.
Will I receive a Statement of Work?
Once we review and assess your data, we will provide a Statement of Work. At
that time, all work will be confirmed, and all action items that need to be
addressed before the final data migration will be identified.
Data Migration Questions
If I give CARET Legal my username and password to our previous practice
management software, will you extract my data for me?
For security reasons, we cannot accept any passwords and cannot log into
your previous practice management software for you. However, during the
Kickoff and Discovery call (or shortly thereafter), we will do a screen share to
assist you with exporting your data.
How long will my migration take?
The data migration process takes 6-10 weeks in total. Timing of the actual data
migration is dependent on the quality of data we receive.
Does my IT need to be involved?
Your IT may be able to assist with the data extraction process. If you have
access to your data, your IT may not be needed for the data migration
Will the data migration be done over the weekend?
Data migrations are conducted during business hours and are not scheduled
How will data be entered into spreadsheets during the blackout period to
get into my account?
Your Onboarding Project Manager can provide a template for you to use. You
are responsible for entering data collected during the blackout period into
CARET Legal. The time entry and soft cost importers within the platform can be
used to import time within the application.
Can I add my most recent Matters so that I can get started in CARET
You can enter new data (Contacts and Matters) into CARET Legal, however
please do not enter any data that will be part of the data migration process to
avoid duplications. Only new data that is not being entered into your prior
platform should be added prior to the data migration.
Can my Documents be imported into CARET Legal?
Yes, documents can be imported into CARET Legal. The folders must contain
the Matter Name or Number so that they can be assigned to the appropriate
Matters. If the document folders are not organized in a way that can be
mapped to matters, you may be asked to provide a folder mapping. Please
note that Document Migrations are priced separately from Data Migration. This
pricing can be discussed with your Account Executive.
Can we use CARET Legal while you are importing our data?
Yes, you can use CARET Legal during the migration process. You may start to
see the data populating. We strongly recommend that you consult with your
Onboarding Project Manager for specifics on what may impact the migration.
Can I import data myself?
Currently, all data is imported by CARET Legal. The only exception is that
unbilled Time Entries and Soft Costs may be imported using our Time and Soft
Can the Responsible Attorney for a Matter be someone who no longer
works at the firm?
It is possible that the Responsible Attorney may no longer be employed at the
firm for Closed Matters, but it is recommended that the Responsible Attorney
be reassigned to an active member of the firm for Open Matters.
Does Zola Suite Offer Data Migrations?
If you'd like to have your data imported into Zola Suite you can fill out our Data Migration Request Form or navigate to the Calendar section. Click on "Import" to top of the page and click on "Import Request". You will first need to export your ...
How Can I Schedule a Training Session?
You can schedule a training session with one of our Product Experts by clicking here: Schedule CARET Legal Training Select Your Product: CARET Legal Select Your Service: Product Training You can pick from the following sessions: Overview (1.5 hrs) ...
How Do I Export My Data From Clio?
If you are a current Clio user, you can export most of your core data by visiting this link: https://app.goclio.com/export On this page, you have the ability to download .csv (Excel compatible spreadsheets) of your information. Just click on the ...
How do I export my calendar from Google?
You can only export calendars listed under "My calendars" on the left side of Google Calendar. To export a calendar, you also need to have the "Make changes and manage sharing" setting. Export events from all calendars On your computer, open Google ...
How Do I Export My Data From Practice Panther?
Contacts: Click Clients on the left sidebar, or (depending on your version) Contacts at the top of your screen Filter your information provided as needed Choose columns for export Click Export on the bottom right Matters: Click Matters (Cases) on the ...
Experiencing degraded performance in CARET Legal?