How Do I Reset My Password?
Looking to change your Zola Suite Password?
This can be done by going to your My Settings, and scrolling down to the section labelled "Change Password"
You will be asked to enter your old password, your new password, and confirm the new password. Be sure to save your changes.
If you cannot remember your original password, you can reset your password through the log-in screen by selecting "Forgot Password"
A link to reset your password will be sent to the email account that you use as your Zola Suite Username.
If you continue to experience any issues, a Zola Suite Support Specialist can also reset your password for you.
What is the difference between My Settings and Firm Settings?
My Settings gives you access to your personal settings such as User Profile settings, Email Account settings and Password settings. Firm Settings is for administrator use and allows customization of the firm's Zola account. Users with access to ...
What Are My Email Server Settings?
When syncing your email with Zola Suite, if you have an email that is hosted by anyone other than Microsoft Office 365/Exchange or G Suite/Gmail you will need to select 'Other' and get your email server settings for an IMAP connection. Every email ...
How Do I Add Group Permissions for Matters?
Do you have Matters and Practice Areas that only a group of users require access to? Not everyone at the firm needs access to a certain practice area and the Matters related to them? Now you have the ability to create groups for permissions. This ...
How Do I Set Up My Initials for Invoices?
If you notice that the 'By' column on invoices is blank, then that means you have not set up your initials. Each user at the firm will want to fill these in to avoid confusion. Go to your My Settings Under User Profile, fill in the initials field ...
Can I Turn Off Automatic Time Entries For Emails?
By default, Zola Suite starts a timer automatically when you draft an email associated with a matter and then generates a Time Entry for each message. However, you also have the ability to review and edit the Time Entry prior to saving it or turn the ...
Experiencing degraded performance in Zola Suite?