How does Zola Suite handle phone calls to be returned?

How does Zola Suite handle phone calls to be returned?

A phone call to be returned would be considered a task to a Zola Suite User. 

Lets take a classic example:
A call comes in and the lawyer is unavailable so the secretary take down the caller's information to get to the lawyer.

The Zola Suite method:
The message or reminder to get back to the caller would be recorded by the secretary as a task assigned to the lawyer with the message in the description field. The Secretary would also be able to set reminders for the lawyer and alerts for himself/herself to follow up. Once the call is returned the lawyer would be able to record his/her phone call as a communications entry to that matter.

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