I accidentally deleted a Matter, can I undo the deletion?
Accidents happen, but don't worry Zola Suite has got you covered!
Please make sure to include the Matter Name in your email or some other way to identify which matter needs to be restored. After we reverse the deletion it may take 5-10 minutes for the matter to reappear in your Matter list.
How Do I Delete Invoices?
Deleting an Invoice will depend on what status the invoice is currently in and the result of deletion will depend on how exactly you created the invoice. Invoice Status: An invoice can be in Draft, Submit For Approval, Approved/Not Paid, Partially ...
What Happens If I Delete an Email After I Associated It With a Matter?
If you delete a message from your Inbox after it has been associated with a Matter, it will only be removed from your inbox but remain within the associated Matter so you can refer back to it at any point in time.
Can I Recover a Deleted Matter or Documents?
There may be times where you need to recover a Matter or Document that has previously been deleted. It may have been deleted in error, or there may still be open AR associated with the Matter that needs to be addressed. Whatever the reason, you can ...
How Do I Disassociate an Email From a Matter?
With Zola Suites email feature, you are able to assign an email to a matter. If you assign the email to an incorrect Matter or you just do not want the email saved anymore, you can unlink/delete the email. If the email is still stored in your email ...
How Can I Recover Deleted Data?
Have you ever accidentally deleted something and needed to get it back? If you delete any important data such as a Document, Matter, Contact, or Email Zola Suite's Support team can recover it for you. We backup our servers every hour, so no need to ...
Experiencing degraded performance in Zola Suite?