Why is the Timer showing a different time than it actually is?
If the browser Zola Suite is running on is left unattended for an extended period of time, the timer display may stop running and thus cause the browser to show the incorrect time.
In order to correct this and show the correct amount of time, refresh the page or stop the timer to be billed.
Can I Stop the Timer on New Emails?
When you assign a Matter to a new email, a timer will automatically start running. Once the email is sent, a new time entry will be saved for the communication. To get started, assign the email you are about to compose to a matter using the dropdown ...
What Is the Difference Between Actual Time and Billable Time?
The time that you enter into Zola Suite is called actual time. If you are billing using an increment, billable time will be the amount of time you bill your client once it has been rounded up using your increment. For instance, you work on drafting ...
Can I Turn Off Automatic Time Entries For Emails?
By default, Zola Suite starts a timer automatically when you draft an email associated with a matter and then generates a Time Entry for each message. However, you also have the ability to review and edit the Time Entry prior to saving it or turn the ...
How Do I Print All Time Entries for a Matter?
You are able to print out all Time Entries for a Matter and use the advanced search to narrow down your results. Zola Suite offers two ways of printing. You can do this using the Export function which downloads the data into CSV format and Print to ...
Can I Edit or Delete Invoiced Time Entries?
Zola Suite allows you to generate invoices from existing Time Entries and Expenses, which are considered "Unbilled Activity." Once the bill is created from that activity, the status will be marked as "Invoiced," and you will no longer see the edit or ...
Experiencing degraded performance in Zola Suite?