Why Isn't the Zola Suite Tab Showing on Outlook's Ribbon?

Why Isn't the Zola Suite Tab Showing on Outlook's Ribbon?

If you are not able to see the Zola tab showing in your Outlook, there may be several issues that could be the cause of this problem. The Outlook Plugin might not be installed correctly, your Outlook client might have issues, or more commonly, this issue might be related to Security Trust between the application and Outlook. This can happen with any third party plug-in and is not isolated to the Zola Suite Plug-in.

To start, verify the installation: 
If you are using Microsoft Windows, depending on the version of your operating system, navigate to the installed program list from the Control panel. If you are using MAC, locate the program in your Application list, right-click and hit Send to Trash. Below is an example of Windows 10 OS. For other Windows versions access click here...
  • Click on Start or press Windows key on the keyboard and type Control Panel, click to open, click on Uninstall a program and look for Zola Suite Office Addin

  • After verifying the existence of the program, close and reopen Outlook

If you are still not seeing the tab, perform a security check using the following steps: 
  • Open Outlook
  • Click File and select Options
  • Click on Add-ins 
  • Locate Zolasuite Office Addins and select it
  • On the button in Manage selection, make sure COM-Add-ins is selected and hit Go
  • Next, locate Zola Suite in the list, click on the check box, and hit OK
  • And there, you are done applying security trust. Close and reopen Outlook

If none of these steps solves the issue, we recommend reinstalling the Outlook Plugin.
    • Related Articles

    • How Do I Use the Outlook Plugin?

      The Outlook plugin will allow you to bring in certain features from Zola Suite into your Outlook Mail Client. After you have downloaded and installed the Zola Suite plugin, follow the instructions below to start using it: Open Outlook, Click on Zola ...
    • How Do I Install the Zola Suite Outlook Plugin?

      Navigate to Zola Suite's login page secure.zolasuite.com and click on the Outlook icon You can also click on the image below to download:  Outlook Plug-InBB Download and save the installer file (Setup.exe). Locate the file and double-click to ...
    • Why Is the Zola Suite Microsoft Word Plugin Not Showing on the Ribbon?

      If the plugin is installed but not showing on the ribbon, do the following: Click File and select Options In Options, click on Add-Ins on the left, select Zola Suite, and in the Mange dropbox ( bottom ) select COM Add-Ins and click on Go...   Click ...
    • How To Install: Zola Suite Microsoft Word™ Plugin

      Simply navigate to the Document section and click on the word icon on the ribbon. This action will download the installer. Locate the installer file labeled as setup.exe and execute. It is recommended to save and close all your open word document ...
    • What is the Disable Auto Save option on the Word Plugin?

      The Word plugin allows you to Save documents that you open from your hard drive, network drive, One Drive or storage other than Zola Documents directly into a Matter.    It gives you an option to Save your changes only to Zola Documents or both to ...


    Experiencing degraded performance in CARET Legal?